We're Hiring: Customer Success Manager
Part-Time | 10–20 hours/week | Sioux Falls Region (Remote-friendly)
About the Role
Dakota IT Solutions is looking for an organized, personable Customer Success Manager to be the front line of our client experience. You'll manage incoming support requests, keep our client communications running smoothly, and make sure billing stays on track — all while helping our clients feel taken care of every time they reach out.
What You'll Do
• Monitor and manage the company email inbox and incoming support tickets
• Triage support requests — resolve basic issues yourself (via short videos, help articles, or step-by-step
instructions) and escalate anything requiring a technician or site visit
• Schedule and coordinate on-site client visits
• Track invoices to ensure they go out on time and are paid — following up with clients on outstanding balances
• Keep client records and ticket notes organized and up to date
• Serve as a friendly, responsive point of contact for clients
• Help us stay organized
What We're Looking For
• Strong written and verbal communicator
• A customer-service mindset — patient, clear, and solutions-oriented
• Highly organized and able to manage multiple requests at once
• Comfortable learning and using basic business software (QuickBooks, Google Workspace, a support/ticketing platform)
• Self-starter who can work independently in a part-time, flexible schedule
• Prior experience in customer support, office administration, or a small-business/service environment is a plus
Nice to Have
• Familiarity with IT terminology (you don't need to fix the problem, just recognize what it is)
• Experience with a help desk or ticketing tool
Details
Schedule: 10–20 hours/week, part-time, with flexibility on scheduling
Location: Remote, with ability to meet up in-person weekly (Sioux Falls Region)
Pay: $20–$30/hour
Interested? Reach out to Dakota IT Solutions to learn more or submit your resume.
605-937-7809